BookOurBus

🚌 BUS OPERATOR REGISTRATION POLICY

Effective Date: 03 December 2025
Last Updated: 03 December 2025

1. PREAMBLE

This Bus Operator Registration Policy (“Policy”) constitutes a legally binding document between BOOKOURBUS, a registered Partnership Firm under the laws of India, having its principal office at D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010 (hereinafter referred to as “BOOKOURBUS”, “Company”, “we”, “our” or “us”) and each Bus Operator (“Operator”, “you”, or “your”) registered on the BOOKOURBUS platform.
This Policy governs the terms, conditions, rights, obligations, and liabilities of Bus Operators utilizing the BOOKOURBUS Platform for listing, managing, and operating transportation services, including but not limited to intercity, intracity, and tour-based travel services.
By completing registration on the BOOKOURBUS platform, the Operator acknowledges and agrees to abide by all the terms outlined in this Policy.

2. LEGAL BASIS AND FRAMEWORK

2.1 This Policy is established pursuant to the provisions of:
 (a) The Motor Vehicles Act, 1988 and relevant State Motor Vehicle Rules;
 (b) The Information Technology Act, 2000;
 (c) The Indian Contract Act, 1872;
 (d) The Consumer Protection Act, 2019;
 (e) Applicable GST and taxation laws; and
 (f) Any other regulations or notifications issued by competent authorities relating to transport and digital services.
2.2 BOOKOURBUS functions solely as a technology facilitator. It does not own or operate any buses, nor does it act as an agent or employer of the Operator.
2.3 Operators are independent service providers responsible for the lawful operation of their vehicles, driver conduct, passenger safety, and adherence to all statutory requirements.

3. DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings respectively assigned below:
• “Platform” means the website, mobile application, or digital portal of BOOKOURBUS.
• “Bus Operator” / “Operator” refers to any legally registered transport service provider who lists and operates vehicles through BOOKOURBUS.
• “Registration” means the process through which an Operator applies, submits documents, and is approved to operate under BOOKOURBUS.
• “Services” means the transportation, seat booking, and travel-related facilities offered by the Operator.
• “Agreement” means the contractual understanding between BOOKOURBUS and the Operator formed upon acceptance of this Policy.
• “User” / “Passenger” refers to an individual who makes a booking via BOOKOURBUS.
• “Commission” refers to the fee deducted by BOOKOURBUS per confirmed booking.
• “Suspension” means temporary removal of the Operator’s access due to non-compliance or misconduct.

4. ELIGIBILITY FOR REGISTRATION

To qualify for registration as a Bus Operator on BOOKOURBUS, the applicant must fulfill the following conditions:
4.1 The Operator must be a legally recognized entity (Proprietorship, Partnership Firm, LLP, or Company).
4.2 The Operator must hold all valid licenses, permits, and authorizations from the Regional Transport Authority (RTO) or other competent bodies.
4.3 The Operator must possess a fleet of vehicles that are roadworthy, insured, and compliant with state and central transport regulations.
4.4 Drivers and crew must hold valid commercial driving licenses and comply with all safety and employment laws.
4.5 The Operator must not have been convicted of any offense involving fraud, misrepresentation, or negligence in the transportation business.
BOOKOURBUS reserves the right to reject or terminate registration if the Operator fails to satisfy eligibility requirements.

5. REGISTRATION PROCESS

5.1 Operators seeking to partner with BOOKOURBUS must complete the online registration process available on www.bookourbus.com/operator-register or any other authorized link.
5.2 The registration shall include submission of the following documents:
 (a) Business registration certificate (GST, PAN, or equivalent);
 (b) Motor Vehicle permits and insurance papers;
 (c) Driver and staff ID proofs;
 (d) Bank account details for payment settlement;
 (e) Any additional documents required under applicable law.
5.3 BOOKOURBUS shall conduct verification of all submitted details, including:
 (a) Authenticity of vehicle permits;
 (b) Background checks of responsible persons;
 (c) GST registration and tax compliance.
5.4 Upon successful verification, the Operator will receive a Registration Approval Letter, granting access to the BOOKOURBUS Operator Dashboard.
5.5 BOOKOURBUS reserves the right to refuse registration without assigning any reason if the applicant fails to meet compliance standards or due diligence requirements.

6. VERIFICATION AND VALIDITY

6.1 Registration shall remain valid until revoked, suspended, or terminated under this Policy.
6.2 Operators are required to update BOOKOURBUS with any changes to their legal status, vehicle ownership, or permits within 15 days of occurrence.
6.3 BOOKOURBUS may periodically review and re-verify documentation to ensure ongoing compliance.

7. RIGHTS AND PRIVILEGES OF REGISTERED OPERATORS

7.1 Upon successful registration, the Operator shall receive non-exclusive access to the BOOKOURBUS Platform to:
 (a) list vehicles and service routes;
 (b) manage seat inventory, fares, and schedules;
 (c) receive real-time booking updates and customer details;
 (d) access digital reports on sales, settlements, and reviews.
7.2 Registration under this Policy does not constitute employment, agency, or joint-venture relationship between BOOKOURBUS and the Operator. Each party remains independent.
7.3 Operators may advertise their approved services using BOOKOURBUS brand assets only with prior written consent, and strictly as per brand-use guidelines issued by BOOKOURBUS.

8. OBLIGATIONS OF THE OPERATOR

8.1 The Operator shall ensure:
 (a) all vehicles are mechanically sound, insured, and meet safety standards;
 (b) drivers possess valid commercial licences and maintain professional conduct;
 (c) schedules, boarding points, and fares displayed on the Platform are accurate and current;
 (d) passengers are not subjected to over-charging, discrimination, or unsafe conditions;
 (e) adherence to the Motor Vehicles Act 1988, Rules thereunder, and all applicable state transport directives.
8.2 The Operator shall immediately inform BOOKOURBUS of:
 (a) breakdowns, cancellations, or material changes in route or schedule;
 (b) accidents, law-enforcement investigations, or customer grievances involving its services.
8.3 Operators shall not:
 (a) transfer or sub-license their BOOKOURBUS account;
 (b) use the Platform for misleading, fraudulent, or competitive purposes;
 (c) manipulate reviews or indulge in unfair trade practices.
8.4 The Operator accepts full responsibility for the conduct of its drivers, staff, subcontractors, and any third parties engaged for service delivery.

9. OBLIGATIONS OF BOOKOURBUS

9.1 BOOKOURBUS shall:
 (a) provide a secure digital interface for bookings and payments;
 (b) display accurate Operator-supplied information to Users;
 (c) collect fares from passengers and settle payments to Operators as per Clause 10;
 (d) provide basic technical support and grievance redressal mechanisms;
 (e) maintain confidentiality of Operator data except where disclosure is mandated by law.
9.2 BOOKOURBUS is not liable for operational issues beyond its control, including vehicle condition, punctuality, or passenger disputes.

10. PAYMENT SETTLEMENT POLICY

10.1 BOOKOURBUS will collect booking amounts from Users on behalf of the Operator through authorised payment gateways.
10.2 After deducting agreed-upon commission, service charges, taxes, and adjustments for cancellations, the balance shall be remitted to the Operator’s registered bank account.
10.3 Settlement cycles shall ordinarily occur within T + 3 business days (transaction day + 3 days), subject to bank processing and reconciliation.
10.4 BOOKOURBUS reserves the right to withhold or adjust payments in case of:
 (a) pending passenger complaints;
 (b) suspected fraudulent transactions;
 (c) non-compliance with law or this Policy.
10.5 The Operator is responsible for maintaining valid GST registration and shall issue tax invoices to BOOKOURBUS as required.
10.6 Any errors in settlement must be reported within seven (7) days of receipt of payment; failing which the settlement shall be deemed final.

11. FARES, CHARGES AND CANCELLATIONS

11.1 Fare structures uploaded by the Operator shall comply with applicable government pricing norms.
11.2 BOOKOURBUS may, for promotional purposes, display discounted fares or cash-backs to passengers, provided the Operator’s net receivable remains unaffected unless otherwise agreed in writing.
11.3 In case of passenger-initiated cancellations, BOOKOURBUS will apply the Operator’s own cancellation and refund policy as displayed on the Platform.
11.4 If the Operator cancels a scheduled service, it shall promptly notify BOOKOURBUS and affected passengers.
 (a) BOOKOURBUS will initiate passenger refunds as per banking timelines;
 (b) any penalties imposed by regulators or consumer forums owing to repeated cancellations shall be borne by the Operator.
11.5 No additional or hidden charges shall be levied on passengers other than those declared on the Platform.

12. SERVICE STANDARDS AND CUSTOMER EXPERIENCE

12.1 The Operator shall maintain minimum service quality benchmarks prescribed by BOOKOURBUS, including:
 (a) cleanliness and comfort of vehicles;
 (b) courteous driver behaviour;
 (c) adherence to scheduled timings within a tolerance of fifteen (15) minutes;
 (d) safety equipment availability such as fire extinguishers and first-aid kits.
12.2 Repeated passenger complaints may result in warning, suspension, or permanent delisting as per Clause 14.
12.3 Operators shall cooperate with BOOKOURBUS’s customer-support team for timely resolution of complaints within 72 hours of notification.

13. COMPLIANCE WITH LAW AND PERMITS

13.1 Operators must:
 (a) possess valid stage-carriage or contract-carriage permits;
 (b) comply with all RTO regulations, environmental norms, and insurance requirements;
 (c) pay applicable road taxes, tolls, and statutory fees;
 (d) ensure drivers adhere to labour-law provisions regarding working hours and wages.
13.2 BOOKOURBUS may request documentary proof of compliance at any time. Failure to furnish such proof may lead to suspension.
13.3 The Operator shall indemnify BOOKOURBUS against penalties, losses, or litigation arising from its non-compliance with any law or governmental directive.

14. SUSPENSION AND TERMINATION

14.1 BOOKOURBUS may, at its sole discretion, suspend or terminate the Operator’s registration, temporarily or permanently, under the following circumstances:
 (a) Submission of false or misleading information during registration;
 (b) Non-compliance with this Policy or with applicable transport laws;
 (c) Repeated passenger complaints regarding safety, over-charging, or service quality;
 (d) Involvement in fraud, criminal activity, or misuse of the Platform;
 (e) Non-payment or dispute of dues legitimately owed to BOOKOURBUS.
14.2 Before termination, BOOKOURBUS shall ordinarily issue a written notice allowing seven (7) days to cure the default, except in cases of gross misconduct or illegality where immediate termination is justified.
14.3 Upon termination:
 (a) The Operator’s access to the Platform shall be disabled;
 (b) Pending settlements will be released after reconciliation;
 (c) Any outstanding liabilities or penalties shall survive termination.
14.4 Re-registration after termination shall require express written approval of BOOKOURBUS Management.

15. LIMITATION OF LIABILITY

15.1 BOOKOURBUS acts solely as an online booking intermediary and does not control, own, or operate buses.
15.2 Under no circumstance shall BOOKOURBUS be liable for:
 (a) Delays, cancellations, accidents, or route changes by the Operator;
 (b) Loss or damage to passengers’ baggage;
 (c) Financial loss, indirect or consequential damages;
 (d) Claims arising from third-party negligence.
15.3 The maximum aggregate liability of BOOKOURBUS in any case shall not exceed the total commission earned from the particular transaction giving rise to the claim.

16. INDEMNIFICATION

16.1 The Operator shall indemnify, defend, and hold harmless BOOKOURBUS, its partners, officers, and employees against all losses, damages, costs, and legal expenses arising out of:
 (a) breach of this Policy;
 (b) violation of any law or permit condition;
 (c) negligence or misconduct of the Operator, its drivers, or agents;
 (d) third-party claims relating to passenger injury, loss, or delay.
16.2 BOOKOURBUS reserves the right to offset any indemnified amount from pending settlements payable to the Operator.

17. INTELLECTUAL PROPERTY AND BRAND USE

17.1 All intellectual property, trademarks, logos, and content appearing on the BOOKOURBUS Platform remain the exclusive property of BOOKOURBUS.
17.2 Operators are granted a limited, non-transferable licence to use the BOOKOURBUS name solely for the purpose of identifying their affiliation on the Platform.
17.3 Unauthorized reproduction or misuse of BOOKOURBUS’s intellectual property shall constitute infringement and may attract civil and criminal liability.

18. CONFIDENTIALITY

18.1 Both parties shall maintain strict confidentiality of all operational data, passenger information, and business strategies shared under this Policy.
18.2 Disclosure is permitted only:
 (a) as required by law;
 (b) to auditors, regulators, or authorities with lawful jurisdiction;
 (c) to employees and agents bound by similar confidentiality obligations.
18.3 The confidentiality obligation shall survive termination of this Policy for a period of three (3) years.

19. FORCE MAJEURE

19.1 Neither party shall be liable for failure to perform its obligations due to events beyond reasonable control, including but not limited to acts of God, floods, strikes, lockdowns, or governmental restrictions.
19.2 Upon occurrence of such event, the affected party shall notify the other party within forty-eight (48) hours and take reasonable steps to mitigate impact.
19.3 If a Force Majeure event continues beyond thirty (30) days, either party may terminate this arrangement without penalty.

20. DISPUTE RESOLUTION AND ARBITRATION

20.1 In case of any dispute, difference, or claim arising out of this Policy, the parties shall first attempt amicable resolution through negotiation within fifteen (15) days of notice.
20.2 If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
 (a) The arbitral tribunal shall consist of a single arbitrator mutually appointed by both parties.
 (b) The seat and venue of arbitration shall be Lucknow, Uttar Pradesh.
 (c) The proceedings shall be conducted in the English language.
20.3 The arbitral award shall be final and binding. Each party shall bear its own costs unless otherwise directed by the arbitrator.

21. GOVERNING LAW AND JURISDICTION

21.1 This Policy shall be governed by and construed in accordance with the laws of India.
21.2 Subject to Clause 20, all disputes shall be subject to the exclusive jurisdiction of the competent Courts at Lucknow and the High Court of Allahabad (Lucknow Bench).

22. NOTICES AND COMMUNICATION

22.1 All legal notices shall be delivered in writing to:
BOOKOURBUS (Partnership Firm)
Registered Address: D-29, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
Email: support@bookourbus.com
Phone: +91 9519829346
22.2 Notices to the Operator shall be deemed valid if sent to the registered email or postal address provided at the time of registration.

23. ENTIRE AGREEMENT AND AMENDMENT

23.1 This Policy, together with BOOKOURBUS’s Terms of Service and any written addenda, constitutes the entire agreement between BOOKOURBUS and the Operator concerning registration and operation on the Platform.
23.2 BOOKOURBUS may amend this Policy at its discretion, with updated versions published on the Platform. Continued use constitutes acceptance of amendments.

24. SEVERABILITY

If any clause of this Policy is found invalid or unenforceable, the remaining provisions shall continue in full force and effect, consistent with the intent of the parties.

25. DECLARATION AND ACCEPTANCE

By registering as a Bus Operator on the BOOKOURBUS Platform, the Operator hereby:
 (a) affirms that all information and documents submitted are true and valid;
 (b) agrees to comply with this Policy and all applicable laws;
 (c) consents to BOOKOURBUS processing business data for operational and regulatory purposes;
 (d) acknowledges that breach of this Policy may result in suspension or termination.

26. EXECUTION

This Policy becomes effective on the date of digital acceptance by the Operator through the BOOKOURBUS Platform.
Electronic acceptance shall be deemed equivalent to a written signature under Section 10A of the Information Technology Act, 2000.

CONCLUSION

This document sets forth the complete legal, operational, and ethical framework governing the relationship between BOOKOURBUS and its registered Bus Operators. Compliance with this Policy ensures transparency, passenger safety, and trust in every journey facilitated through BOOKOURBUS.