BOOKOURBUS SERVICES
Complete overview of services offered by BOOKOURBUS
SERVICES OVERVIEW
This Services Overview (“Services”) describes the nature, scope, and availability of services provided through the BOOKOURBUS platform, a registered Partnership Firm under the laws of India, having its principal office at D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010(“BOOKOURBUS”, “Company”, “we”, “our”, or “us”).
BOOKOURBUS operates a technology-enabled platform accessible via www.bookourbus.com, mobile website, and mobile applications (collectively referred to as the “Platform”) that facilitates online bus ticket booking and related travel services offered by independent third-party bus operators.
This Services Overview is intended to provide transparency regarding the functionality, limitations, and responsibilities associated with the use of the Platform. By accessing or using the Platform, users acknowledge that BOOKOURBUS acts solely as anintermediary service provider and does not own, operate, or control any transportation services.
1. TICKET BOOKING SERVICES
1.1 BOOKOURBUS provides an online platform that allows users to search and book bus tickets across multiple routes and operators.
1.2 Users can select journeys based on source, destination, travel date, and seat availability.
1.3 Seat selection, where available, is interactive and user-controlled.
1.4 A booking is considered confirmed only after successful payment completion.
2. LIVE BUS TRACKING
2.1 BOOKOURBUS may provide real-time location updates of buses where supported by the Operator.
2.2 Tracking information is intended to offer estimated arrival and journey status.
2.3 Availability of live tracking depends on technical integration with the Bus Operator.
2.4 BOOKOURBUS does not guarantee absolute accuracy of tracking data.
3. PAYMENTS & TRANSACTIONS
3.1 Payments on BOOKOURBUS are processed through secure and authorized payment gateways.
3.2 Users may choose from multiple payment modes such as UPI, cards, or digital wallets.
3.3 Transaction confirmation is provided only after successful authorization.
3.4 BOOKOURBUS does not store sensitive banking or card details.
4. CANCELLATION & REFUNDS
4.1 Cancellation and refund requests are governed by the respective Bus Operator’s policy.
4.2 Refund amounts, if applicable, are calculated based on operator-defined rules.
4.3 BOOKOURBUS facilitates refunds but does not control processing timelines of banks or gateways.
4.4 Certain charges such as convenience or service fees may be non-refundable.
5. CUSTOMER SUPPORT
5.1 BOOKOURBUS provides customer assistance for booking-related and service queries.
5.2 Support may be accessed through email, phone, or other official channels.
5.3 Resolution timelines may vary depending on the nature and complexity of the issue.
5.4 BOOKOURBUS aims to address concerns in a fair and transparent manner.
6. USER ACCOUNT MANAGEMENT
6.1 Users can create and manage their personal accounts on the BOOKOURBUS platform.
6.2 Users are required to provide accurate and up-to-date information while using the services.
6.3 Users are solely responsible for maintaining the confidentiality of their login credentials.
6.4 BOOKOURBUS shall not be liable for unauthorized access resulting from user negligence.
7. DIGITAL TICKET DELIVERY
7.1 Confirmed tickets are delivered electronically via registered email and SMS.
7.2 Users must verify ticket details immediately upon receipt.
7.3 Physical ticket printing is not mandatory unless required by the Bus Operator.
7.4 Digital tickets must be presented at the time of boarding.
8. PRICE TRANSPARENCY
8.1 All fares displayed on the platform are shown with applicable charges and taxes unless stated otherwise.
8.2 Fare amounts may vary based on demand, availability, or operator pricing rules.
8.3 BOOKOURBUS does not control or alter base fares set by Bus Operators.
8.4 The final payable amount is clearly shown before payment confirmation.
9. PLATFORM AVAILABILITY
9.1 BOOKOURBUS strives to provide continuous and reliable platform access.
9.2 Temporary service interruptions may occur due to maintenance or technical upgrades.
9.3 Users acknowledge that uninterrupted access cannot be guaranteed at all times.
9.4 BOOKOURBUS shall not be responsible for losses arising from platform downtime.
10. USER COMMUNICATION
10.1 BOOKOURBUS may communicate with users regarding bookings, service updates, and alerts.
10.2 Communication may be sent via SMS, email, or in-app notifications.
10.3 Users agree to receive essential service-related communications.
10.4 Promotional messages, if any, are sent in compliance with applicable laws.
11. DATA USAGE & SECURITY
11.1 User data is collected solely for service facilitation and legal compliance.
11.2 BOOKOURBUS implements reasonable security measures to protect user information.
11.3 Personal data is not sold to unauthorized third parties.
11.4 Data handling practices are governed by the Privacy Policy.
12. USER RESPONSIBILITIES
12.1 Users must provide accurate booking and travel information.
12.2 Incorrect details may result in denied boarding or service disruption.
12.3 BOOKOURBUS shall not be responsible for issues arising from incorrect user input.
12.4 Users must comply with applicable travel and identification requirements.
13. OPERATOR INFORMATION DISPLAY
13.1 BOOKOURBUS displays operator-provided details such as bus type, amenities, and schedules.
13.2 Information is shared for user reference and convenience only.
13.3 BOOKOURBUS does not independently verify every operational detail.
13.4 Any discrepancies remain the responsibility of the respective Operator.
14. SEAT AVAILABILITY & ALLOCATION
14.1 Seat availability is shown based on real-time data received from Operators.
14.2 Seat layouts are indicative and may vary at the time of boarding.
14.3 BOOKOURBUS does not guarantee specific seat placement unless confirmed by the Operator.
14.4 Final seat allocation rests with the Bus Operator.
15. OFFERS, DISCOUNTS & PROMOTIONS
15.1 BOOKOURBUS may display promotional offers or discount codes from time to time.
15.2 Offers are subject to specific terms, eligibility, and validity.
15.3 Discounts cannot be combined unless expressly stated.
15.4 BOOKOURBUS reserves the right to modify or withdraw offers without prior notice.
16. GROUP & BULK BOOKINGS
16.1 Group or bulk bookings may be supported for multiple passengers.
16.2 Availability depends on Operator approval and seat capacity.
16.3 Special pricing, if any, is determined solely by the Operator.
16.4 BOOKOURBUS acts only as a booking facilitator for such requests.
17. SERVICE LIMITATIONS
17.1 BOOKOURBUS does not guarantee availability of routes, operators, or services at all times.
17.2 Certain services may be restricted due to technical, regulatory, or operational reasons.
17.3 Platform features may change or be discontinued without notice.
17.4 Users acknowledge these inherent service limitations.
18. THIRD-PARTY INTEGRATIONS
18.1 The Platform may integrate with third-party APIs or tools for functionality.
18.2 BOOKOURBUS is not responsible for errors originating from third-party systems.
18.3 Availability of such integrations may vary.
18.4 Users accept the associated technical dependencies.
19. SERVICE MODIFICATIONS
19.1 BOOKOURBUS may update, enhance, or modify services to improve user experience.
19.2 Changes may include feature updates or interface improvements.
19.3 Continued use of the Platform indicates acceptance of such changes.
19.4 Users are encouraged to review updates periodically.
20. SERVICE USAGE ACKNOWLEDGEMENT
20.1 By using BOOKOURBUS services, users acknowledge understanding of the service scope.
20.2 BOOKOURBUS functions solely as a technology intermediary.
20.3 Transportation services are delivered exclusively by third-party Operators.
20.4 Users agree to comply with all applicable terms and policies.